It's true that every company makes mistakes. You can believe that today, I'm a Burris "mud dragger". Here's why:

In October, a week before I was to leave on a hunt, my Burris 2-7X LER Handgun scope failed on the XP-100 that I planned to use. I returned it to Burris, explained the problem, asked that it be repaired, and asked that a Ballistic Plex reticle be installed, enclosing a check for the reticle change. Such failures are aggravating, but hey ... stuff happens.
One month later, the scope was returned without a ballistic plex reticle. I called and they acknowledged they had returned it UNTOUCHED. No repairs, nothing. "Must have fallen through the crack" the Customer Service person said cheerily. I returned it again. This time to his attention, with their UPS tag.

I month later. it was returned with a worksheet. When I looked through the scope I was shocked! The graduations on the ballistic plex were HALF the distance from the crosshair of my other 4 handgun scope ballistic plex Burris's. They had obviously installed an incorrect (probably rifle) reticle.
I called 'em again. The Customer Service person asked me if I'd shot it. I told him I hadn't and didn't need to - it was obvious it wouldn't shoot to the "proper" point with those "1/2 distance" graduations.
He then:
1. Assured me it would track properly. Despite repeated explanations he couldn't / wouldn't understand how I could know it wouldn't shoot where it "should"...half distance graduations and all.
2. Told me he knew the housing must be different because Burris doesn't make any LER scopes anymore (!!!!!)
3. Refused to connect me with the Customer Service Mgr. or General Mgr.
4. Told me about their only LER scope being a rifle scope.
5. Told me he'd like me to tell him where in their catalogue I found a LER Handgun scope to order recently (they're on pg. 3 of their price list section)
6. Told me to be calm - probably the wrong thing to say even if you're dumber than Hell.

Finally ... "oh it's a handgun scope ..."

I have little confidence it will be fixed properly. But it's going back tomorrow or the next day ...again.



You will not experience this with your Leupold.