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#188480 - 01/09/18 01:31 PM Nikon Customer Service Outstanding
Gregg Richter Administrator
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Registered: 01/18/04
Posts: 4020
Loc: Pine, Colorado

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I just recently dealt with Nikon on an issue with an offer (free Mildot Calculator, $30.00 value) if you bought one of their scopes. I had procrastinated and by the time I followed up on it, the offer had expired. A girl in Customer Service named Gabriel (very polite btw) sent my request to Corporate Headquarters and they sent me a very polite e-mail that they are shipping me one. And I don't even have to pay the $4.95 S&H.

Kudos to Nikon; I will continue to be a customer.
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#188507 - 01/11/18 09:10 AM Re: Nikon Customer Service Outstanding [Re: Gregg Richter]
shorter11
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Registered: 07/10/15
Posts: 10

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Outstanding is the word I would use as well. Though I have only dealt with their customer service once, they went far above and beyond my expectations.

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#188514 - 01/11/18 04:09 PM Re: Nikon Customer Service Outstanding [Re: shorter11]
tyler.woodard04
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Registered: 12/02/09
Posts: 616
Loc: clyde, NY

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own quite a few myself and have had a couple issues. even scopes that were bought used Ive had no problem with repairs, always free
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#188520 - 01/12/18 12:13 AM Re: Nikon Customer Service Outstanding [Re: Gregg Richter]
pab1
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Registered: 01/18/04
Posts: 4287
Loc: SW Montana

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Good to know!
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Experience is the best teacher, hunger good sauce.
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#188523 - 01/12/18 07:36 AM Re: Nikon Customer Service Outstanding [Re: pab1]
45MAN
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Registered: 08/13/17
Posts: 717
Loc: brownsville, texas

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HAVE YOU EVER NOTICED HOW MANY NIKON "REFURBISHED" SCOPES ARE FOR SALE BY DEALERS, THAT HAS ALWAYS BOTHERED ME. I HAVE NO REAL EXPERIENCE WITH NIKON OPTICS, AND IT IS GOOD TO KNOW THAT NIKON WILL FIX OR REPLACE, BUT WHAT ABOUT THE OPTICS AND THE RELIABILITY/DURABILITY?
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#188531 - 01/12/18 09:58 AM Re: Nikon Customer Service Outstanding [Re: 45MAN]
spinsail
member


Registered: 03/13/17
Posts: 189
Loc: SC

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I have used Nikon rifle scopes for many years with no complaints. I once listened to someone tell me to clean the lens with rubbing alcohol and it immediately dissolved the lens coating. I sent in the scope which was several years old at the time and told them on the phone what had happened. Turned out you had to use an alcohol with a certain percentage of alcohol and I had not and it wasn't recommended anyway. I was not covered by warranty, it was my fault, so I asked if it would be a reasonable cost to repair it. They said to send it in and they would look at it. Two weeks later I received a brand new scope in the mail.

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#188533 - 01/12/18 10:24 AM Re: Nikon Customer Service Outstanding [Re: spinsail]
karl
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Registered: 01/12/15
Posts: 551
Loc: Minnesota

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I haven't had any warranty or quality problems and I use a few of their rifle scopes and recently got their image stabilized range finder. I looked at their EER scout scope, but at the high end of the magnification, the eye relief was too short for my taste on a pistol.

@45MAN, I wonder if refurbished units are more regional in nature or at different dealers the I frequent. I don't see many.

IMO, I though Nikon was decent glass at a good price

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